1. Can I be a Model for upcoming fashion shows/events Gracious Jean Co. have?

Yes, Please send in professional photos, contact information along with short bio to info@graciousjean.co with MODEL INQUIRY as the subject.

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2. How long will it take for me to receive my garment?

All custom and pre-made garments are made to order. Please allow 1 business day for processing.

**Custom garments require two consultations and consultation fee must be paid at the time of booking.**

Pre-made garments ship 2-3 days.

**Premade items require full payment during check out.**

Ready to wear garments require 1-2 business day for processing and ships one day following processing completion.

**If you need an item expedited please select priority shipping when checking out.**

*** Please allow 2 business days for processing for all rush orders.***

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3. Is a fitting required for garments?

There is a minimum of two consultations required for all custom orders. Consultation appointments can be scheduled on the BOOK ONLINE page. Premade and ready to wear items do not require a consultation prior to purchasing. There is a $60 dollar consultation fee that goes towards final cost.

**Consultation can be completed face to face or via zoom.**

4. Do you make plus size garments?

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YES! All garments are made to fit sizes XS- XX. If you are uncertain of your size then it is RECOMMENDED THAT you schedule a fitting. There is a nonrefundable $30 fitting session fee.

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5. Do you offer alteration/tailor services?

Yes, tailor/alteration services start at $45 dollar but varies depending on services needed.  Please allow 1  business day for alterations.

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6. Do you provide tracking information?

Yes, every package will have a tracking number one the order has been shipped. Once the payment was accepted you will receive a confirming your order and order number. Once Items is shipped you will receive another email with tracking information and exchange policy.

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7. Do you do refunds?

Unfortunately, Gracious Jean Co., does not process refunds! However, exchanges are available on nonuse/worn undamaged items.  Please review exchange/return policy on POLICY PAGE.

8. Are fabric swatches available? Fabric Swatches are available for an additional $10.